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Description
Why Customers Leave (and How to Win Them Back)Unlock the secrets to customer retention with 'Why Customers Leave (and How to Win Them Back).' This essential guide by renowned customer experience expert David Avrin provides invaluable insights into why clients abandon your business in favor of competitors and how to reverse that trend. Discover 24 pivotal reasons behind customer churn and learn creatively proven strategies to enhance customer loyalty and engagement. In today's hyper competitive
Unlock the secrets to customer retention with 'Why Customers Leave (and How to Win Them Back).' This essential guide by renowned customer experience expert David Avrin provides invaluable insights into why clients abandon your business in favor of competitors and how to reverse that trend. Discover 24 pivotal reasons behind customer churn and learn creatively proven strategies to enhance customer loyalty and engagement.In today's hyper-competitive market, understanding customer behavior is more crucial than ever. This book emphasizes the significance of creating real, meaningful connections instead of relying on fleeting 'wow' moments. Packed with actionable advice, 'Why Customers Leave' will empower you to cultivate lasting customer relationships through effective communication channels, including the impactful use of video.
Named one of Forbes' Top 10 Books of 2019, this transformative read sheds light on the modern customer's increasing expectations and impatience. Don't let your customers slip away—understand what drives them and take proactive measures to win them back.
Condition: BRAND NEW.
ISBN: 9781632651518.
Format: Cloth over boards.
Year: 2019.
Publisher: Red Wheel/Weiser.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781632651518
Format: Cloth over boards
Year: 2019
Publisher: Red Wheel/Weiser
Description:
+++ Named One of Forbes Top 10 Books Of 2019 +++"If you have become tired of spinning your wheels and watching clients leave without warning, this book will show you how to foster genuine interactions, such as through video, rather than pursuing one-off 'wow' moments." --Forbes
Discover the 24 reasons people are leaving you for competitors and how to win them back.
In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects.
In the book, David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: “We have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way. Don’t blame the millennials! We have seen the enemy, and it is all of us.”
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4.2 ★★★★★
Based on 1137 reviews
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Product Reviews
★★★★★ 3
Works well
Color: Beige
Does the trick for privacy and some noise blockage. This takes two people to put together. The construction make it easy to assemble, but makes it just as easy to come apart on its own.
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Reviewed in the United States on July 27, 2025
★★★★★ 5
Works For Desired Use
Color: Black, Size: 4 Panel-136‘’W-Round Pad
I recently purchased the Room Divider 6FT Folding Privacy Screens, 4 Panel Partition Room Dividers, and I must say, it has transformed the way I use my living space. The four-panel design is both elegant and functional, providing instant privacy without feeling bulky or overwhelming in my room.
Setting it up was a breeze; the folding mechanism is smooth, allowing me to adjust the configuration as needed—straight, angled, or zigzag. I particularly appreciate the sturdy build; the panels feel solid yet lightweight, making it easy to move around when I want to reconfigure my space.
Aesthetically, it’s a great addition. The neutral finish blends well with my décor, and the simple design doesn’t draw too much attention while still offering a sense of separation. It’s perfect for creating a temporary office corner, dividing a studio apartment, or even using it as a backdrop for online meetings.
If I had to point out a minor downside, it would be that the divider isn’t completely soundproof—so conversations can still carry through—but for visual privacy and space management, it’s excellent. Overall, I’m extremely satisfied and would recommend it to anyone looking for a versatile and stylish room divider.
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Reviewed in the United States on February 24, 2026
★★★★★ 5
True to size & Use a Drill
Color: Beige, Size: 3 Panel-102‘’-Round Pad, Color: Beige, Size: 3 Panel-102‘’-Round Pad
Love this! Works perfectly for where I wanted it. I did measure my room incorrectly and thought it would be smaller, thankfully it’s not and thankfully it’s not bigger than the room itself. I did like how the whole thing was move-able but it was a bit annoying so I just added extra clips to the left of the middle one and unscrewed the right of the middle at the bottom so it opens like a door, this did make it a bit flimsy but duck taping it to the wall as anchor it works.
100% recommend, but do suggest a drill and a second set of hands to put it together, due to its size it can be a bit difficult to maneuver putting together yourself.
Also if you have a clingy cat like I do, and think this will help keep them out, no, my cat who is very large can manage to squeeze underneath it.
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Reviewed in the United States on March 9, 2024
★★★★★ 1
waste of money
Color: Black, Size: 4 Panel-136‘’W-Round Pad
This is a total waste of money. Its only going to free stand if you arent moving it. If you are planning on dividing a room, and then folding these for space and then dividing the room again, itll last a few days. The poles kept coming off of the screws that holds the fabric on the poles together. Was fixing this EVERY DAY. Finally got tired of doing this and just threw it out. Lot of money spent on garbage. Get a sheet room divider, or something that isnt cheaply made. Was simply making an office type space in a bedroom, to seperate the two areas for work, and folding it kept making the poles come off those twisted screws. just not worth it.
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Reviewed in the United States on May 3, 2026
★★★★★ 5
Absolutely love this room divider!
Color: Beige, Size: 3 Panel-102‘’-Round Pad, Color: Beige, Size: 3 Panel-102‘’-Round Pad
When they say you can't see anything through it, they are correct. As you can see by the video, the cars are traveling by with the sunlight on the divider and you still can't see any cars passing nor can you see the ones in the parking lot. You can also tell it blocks out the sunlight too which is a definite plus for our store. Quality material on the divider. Material is nice and snug on the poles with no ripples. I also like the base of these, they make the divider nice and sturdy and can be adjusted if floor is uneven. Also the design of the legs allow them to go under your furniture. Also putting them together is pretty easy. Just make sure you when you are putting the poles together to make sure at the top of the pole that the indent screw hole faces out. This makes for a better look. The directions don't say which way to turn and at 1st, I had one, one way and the other was another way as both ways work that way but I wanted a uniform/better look.
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Reviewed in the United States on July 29, 2024
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