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Description
Fabled Service PDevelop standard setting customer service Based on the best selling book Fabled Service by BetsySanders This program will help you develop exceptional customer servicethat puts your organization above your competition. InspiringFabled Service helps you assess your needs and select activities toimprove weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization *
Develop standard-setting customer service Based on the best-selling book Fabled Service by BetsySanders This program will help you develop exceptional customer servicethat puts your organization above your competition. InspiringFabled Service helps you assess your needs and select activities toimprove weak areas in your current customer service. Teach others vital customer service skills, such as how to:* Positively represent the organization
* Satisfy customers so they will buy the product or service
* Encourage customers to return
* Understand what motivates people and initiates action
* Solve problems immediately and effectively... and more Simply written, this program includes all necessary materials tocreate results-oriented, customized customer service training. ATrainer's Guide includes specific direction for administering theCustomer Service Survey, which assesses individual strengths andweaknesses in three learning areas: understanding him or herselfand others; planning for results; and product/service knowledge.The Guide also includes 12 prepared activities that correspond withthe three learning areas. Using results from the survey, you chooseactivities that will help your group improve in its weaker areas.Each activity specifies goals, materials needed, time required, physical setting, and process (including questions to help youreview what was learned and help people understand what can beapplied to every day situations). You will need to order a Participant Workbook for each personinvolved in the training. The Workbook includes a copy of thesurvey and participant materials for each activity. Create great service that gets customers talking
Binding Type: Paperback
Publisher: Jossey-Bass
Published: 07/17/1997
ISBN: 9780787909383
Pages: 127
Weight: 0.60lbs
Size: 9.93h x 7.00w x 0.41d
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4.8 ★★★★★
Based on 2171 reviews
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Product Reviews
★★★★★ 5
Last pair lasted 6 years - Round 2!
Color: Black Leather/Black, Size: 9.5, Color: Black Leather/Black, Size: 9.5
Last pair lasted 6 years. Super comfortable and perfect for work business attire. Went on walking breaks every day - feels like you’re wearing a good pair of walking shoes.
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Reviewed in the United States on June 1, 2026
★★★★★ 5
Comfort with Style
Color: British Tan/Java, Size: 11
Very comfortable. Fits well. Very nice design.
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Reviewed in the United States on April 14, 2026
★★★★★ 4
Good, but you sacrifice a few things in favor of style
Color: Black Leather/Black, Size: 10, Color: Black Leather/Black, Size: 10
It’s much better than other shoes out there, but the design is slightly confusing. The first thing you have to know is that the shoe won’t be mind blowingly soft, but it is around as comfortable as standing on something like vans shoes. The holes on top are both a plus and a minus, when you step in a puddle, your feet get instantly soaked, but just by walking around for a bit, they dry up again. Then these holes reduce the structural integrity of the shoe, so I expect the top to be the first part of the shoe that deteriorates, when usually for all my other shoes, it’s the sole that falls off first. With the holes, you can’t shine them the traditional way, you have to be more careful as you might get goo into the inside fiber. Finally you can’t run in these, they’re larger than your foot which is quite comfortable while just standing or walking, but I’m sure they’ll tear if you don’t watch your footing. If all that is okay with you, You’ll get quite a few compliments on it as you walk around, because these are beautiful and excellent as a dress shoe/loafer hybrid
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Reviewed in the United States on September 11, 2025
★★★★★ 5
Great gift for any guy!
Color: Black Leather/Black, Size: 12
These are one of 2 pairs of work shoes my husband will wear, the other one is the same shoe in brown. He says they’re the comfiest pair of dress shoes he’s ever had and the quality and ease of cleaning is incredible. They’ve lasted him years now so I’d say they’re well worth the money.
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Reviewed in the United States on April 7, 2026
★★★★★ 5
Fit like a glove
Color: Black Leather/Black, Size: 12
I saw somebody wearing these a couple years ago, and I've been looking for him for a while. I really like them.They're very comfortable
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Reviewed in the United States on April 30, 2026